1. Shipping Policy
We strive to ensure timely and secure delivery of all customized awards and trophies.
2. Delivery Timeline
8-9 Weeks
Estimated delivery for custom awards.
Timeline starts from order confirmation. You will receive a confirmation email.
3. Shipping Charges
Costs vary by destination and package specifications. Sur-charges will be communicated at dispatch.
4. Tracking & Responsibility
You will receive tracking info via email. We are responsible until delivery.
Important: We are not responsible for packages once marked "delivered". Please ensure a secure location.
5. Return Policy
Returns accepted only for:
- Defects or damage.
- Incorrect items.
No returns for change of mind or customized products matching specs.
6. Return Eligibility
Window: 15 days from delivery.
Contact: Connect@aureumawards.com
Resolution: 4-5 business days after inspection.